Frequently Asked Questions

Can the system work without a fingerprint device?

Yes, the system can work without a fingerprint device. During the free trial (or if you choose not to use biometric hardware), admins or managers can manually enter employees’ in and out times directly into the system. This allows you to track attendance and work hours without needing any additional equipment. You can switch to using a fingerprint device anytime later—your data will remain secure and intact.

How does attendance tracking work with fingerprint devices?

SMEPlus integrates with cloud-connected fingerprint devices. When employees clock in or out, their attendance is synced instantly to your dashboard for accurate real-time reporting.

What infrastructure or setup is required to use SMEPlus?

None of the usual IT headaches! SMEPlus runs completely on the cloud — no need for dedicated local servers, complicated on-premise software, or network cable wiring. Just connect the fingerprint device to your WiFi, and you're good to go.

Does SMEPlus automatically calculate overtime and late hours?

Yes. SMEPlus automatically calculates overtime (OT) and late hours based on your configured working schedules. You can define your own rules for OT, late hours, and working shifts.

Can I download payslips?

Yes. You can generate payslips in one click and download them in PDF format.

Is this accounting system suitable for non-accountants?

Absolutely. SMEPlus is designed for small businesses with simple bookkeeping needs. Anyone can record income and expenses, track cash flow, and view summaries without prior accounting knowledge.

Can I categorize expenses by project or department?

Yes. SMEPlus allows you to tag transactions with custom categories like projects, departments, or business units. This helps in tracking and analyzing spending patterns.

What is harvest tracking, and how does it work?

The harvest tracking module helps you record and monitor crop yields over time. You can track harvests by crop type, view history, and analyze performance by season or field.

Is the farming module useful for small-scale farms?

Yes. It’s designed to be lightweight and easy to use for small and medium farms. You can start tracking your harvests with just a few clicks — no technical knowledge required.

What happens if I exceed the employee or transaction limit?

If you go over your plan limits, SMEPlus will notify you. You can continue on a flexible PAYG (Pay-As-You-Grow) basis or contact us to upgrade your plan.

Can I upgrade or downgrade my plan anytime?

Yes, but not automatically. Please contact the SMEPlus team to request a plan change. We’ll help you switch to the most suitable plan based on your usage.

How do I cancel my subscription?

To cancel your subscription, please contact SMEPlus support. Your account will remain active until the end of your billing cycle, and we can help you export your data if needed.

What payment methods do you accept?

Currently, we only accept payments via direct bank transfer. Payment details will be shared upon subscription or renewal.

Is my data secure with SMEPlus?

Yes. We use secure cloud storage and follow best practices to protect your business data. Access is restricted to authorized users only.

Do you provide customer support?

Yes. Our support team is available during business hours via phone, email, or chat. We’re also happy to help with onboarding and setup.

Can I use SMEPlus in multiple locations?

Yes. SMEPlus supports multi-location businesses. You can manage separate locations under one account and still generate reports.

Does SMEPlus support local tax laws (EPF, ETF, etc.)?

Yes. SMEPlus supports standard statutory requirements including EPF, ETF, and other regional deductions. You can also define custom allowances and deductions.